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FAQs

Listed below are a selection of Frequently Asked Questions to help answer any queries you may have when planning your visit to us.

What are your opening times?
The Corn Exchange's standard opening times are:
Monday: Closed
Tuesday to Saturday: 10am to 5pm (or until the end of the performance/film)
Sunday: 11am to 5pm

When are your phone lines open?
Our phone lines are open:
Monday: Closed
Tuesday to Saturday: 10am to 4pm (or until 7pm if there is a performance on)
Sundays: 11am to 4pm

When do the auditorium doors open before a show?
The auditorium doors are usually open 30 minutes before the performance start time.

How long is the show?
The length of the show changes depending on the show but will usually be found in our brochure or on the show's webpage. If not, please keep checking the website as details will be updated as soon as we have them.

How long is the interval?
Our intervals are usually 20 minutes long unless we've stated otherwise. Some productions are performed without an interval.

Do you have a Car Park?
There are several car parks near our venue in the town centre. For car parks behind the Corn Exchange use the postcode, RG14 5QP. There's also a drop-off point behind the theatre on Wharf Road and should you require Accessible parking bays we'd suggest Bear Lane Car Park.

How many steps in auditorium?
There are 22 steps in the stalls of our auditorium and 20 steps in the balcony.

Is there a handrail in the auditorium?
No there is not, however if you need a seat with level access, please contact the Box Office team when making your booking.

Do you have accessible toilets?
Yes, we have an accessible toilet on the ground floor of our building located on the right of the corridor leading to our Auditorium doors. We also have all gender toilets upstairs, located by the cinema and Balcony Bar.

Do you have a lift?
Yes we do, it's located on the left of our Café Bar area and stops at both the Balcony Bar and the cinema.

Do you have spaces which are accessible by wheelchair?
Yes. They're located at the front corners of our Stalls and Balcony seating areas and we also have a space in our cinema too. For our pantomime we have additional accessible spaces in the front row of the stalls. Please let our team know when you book your tickets if you would like to book one of these spaces.

Do you have a hearing loop?
We do. Our Auditorium has an induction loop for those who use hearing aids. Our cinema has five headsets for use where audio description track is available as well as an infrared hearing support system. Should you require further assistance when booking with regard to the hearing loop our Box Office team will be able to assist you when booking your tickets.

Do you offer audio described performances?
We always offer an audio described performance of our pantomime and we are occasionally able to offer this for visiting productions. When watching films, our cinema has five headsets for use where an audio description track is available and the Box Office team can advise you which films this will be available for.

Where are the entrances to the seating?
If you have tickets in the stalls the entrance is straight down the corridor as soon as you enter the building. If you have balcony seats, follow the staircase on the left as you enter our building (or take the lift) up to our Balcony Bar. You will see a door at the far left and far right which will lead you to the doors to the auditorium. At every show we have our helpful and friendly stewards who will help guide you to your seat along the way should you ever need assistance.

How do I become a Member?
You can become a Member here, have a read of the page and then you can either phone our Box Office at 0163 522733 or click the red Join Today button on the page.

When booking my seats are the taken seats coloured red or grey?
All grey seats are unavailable, so make sure to only look at the red seats when buying your tickets.

Do you take cash?
Yes we do.

Do you offer refunds for shows?

As per our terms and conditions we do not offer refunds except in the event of a cancellation by the Corn Exchange. Under these circumstances we would refund your tickets to your original payment method or credit your Corn Exchange account minus the booking fees. However, if you can no longer attend a show and if the performance in question is sold out, we may be able to resell your tickets. If we are able to resell your tickets, we will refund the ticket amount minus the booking fee to your original payment method or credit your Corn Exchange account.

Do you offer exchanges?

If you cannot attend a show or cinema screening, we may be able to exchange your tickets to an alternative viewing of the same performance/film for a £1 exchange fee per ticket.

How do I use my credit?
Customers making an online purchase can spend their Account Credit during checkout. At the Payment stage of checkout, you will be given the option to use existing Account Credit. Else, should you want to make a purchase in person or over the phone our Box Office team can help process your credit.

Do you take AMEX?
No we do not.

Do you offer any discounts?
Yes, we offer a Blue Light Card discount.

Can I use my gift voucher online?
Yes you can. Simply continue your purchase as you normally would then once at the Payment stage of checkout enter your gift voucher code into the relevant box.

How do I order my interval drinks?
You can pre-order your interval drinks at the bar before the start of the show, where you will be given a slip with a number on it. Your drinks will be ready for you when the interval begins on a table inside the foyer with your number next to your drinks.

Do you serve food?
We do! We serve everything from light snacks, sweet treats to light lunches and warming soups. To see our full menu, see here.

Can I take food and drink into the auditorium and cinema?
Only food and drink bought in our venue can be brought into our auditorium although we would kindly request that milkshakes are consumed in our Café Bar area ahead of the show or film.

Can I bring my own waterbottle or reusable cup?
Yes! If you bring your own reusable cup you will get 25p off your hot drink purchase.

Do you play adverts in your cinema before the film?
Yes we do.

Do you have buggy parking?
Yes, feel free to park your buggy under our main staircase in our Café Bar area while you enjoy your show.

Can I come and work in your space?
Feel free to! We have plenty of comfortable seating and of course delicious snacks to keep you motivated while working.

Do you have free Wi-Fi?
Yes we do, if you need assistance connecting to it feel free to ask a member of our Box Office team.

Are dogs allowed in your venue?
Registered assistance dogs are welcome - please speak to a member of the Box Office team prior to booking and they will help you select the best location for you and your dog. However, we are not able to accommodate emotional support animals or therapy dogs.

What else can I do in your space besides seeing a show or a film?
We offer a range of courses and classes as part of our Learning Centre which is located currently at Good Vibes Music Academy, 123 - 126 Bartholomew Street, Newbury. To find out more about all we offer there, click here. As well as this we also run a selection of Seasonal Socials in our Café Bar area which you can discover more here. Finally feel free to just relax with friends and family in our Café Bar, with plenty of seating, colouring sheets for children and a fun playlist playing lightly in the background, it's a great place for a catch up with loved ones.