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Update: booking information and your visit

Following the government’s update today on social gatherings, we know many of you will have questions about what this will mean for your visit to the Corn Exchange, Learning Centre or The Base.

As an arts venue we are permitted to host our films, live performances, workshops, classes and exhibitions as planned. The team here, and all of the practitioners and performers that we work with, have meticulously planned these to ensure we are Covid-secure. We are complying with all industry and government guidelines and are proud to have the Visit England We’re Good to Go certificate displayed.

Book with confidence:

We want you to feel confident about booking in advance for a film, screening, performance, exhibition, course or workshop. It is very important that people displaying symptoms of Covid-19 do not come to events so, if you are unwell with coronavirus symptoms or having to self-isolate, please phone the Box Office and we will arrange for your tickets to be transferred, credited to your account or refunded.

Booking tickets:

Tickets must be booked in advance and we are asking customers to select an e-ticket if possible. This means that your ticket can be scanned on arrival reducing the need for contact with our staff when they check tickets. If you are unable to book an e-ticket, please speak to our Box Office team.

You do not need to show a ticket for events in the Learning Centre or at The Base as the team there will have a record of all those who have booked.

You must only book tickets for people in your household or support bubble. You will be asked to confirm this when you make your booking. If you wish to come with someone who is not in your household or support bubble, they will need to book tickets in a separate transaction.

In accordance with Government regulations sectors including leisure, entertainment and hospitality and therefore the Corn Exchange, Newbury are now legally obliged to have a system in place to request and record contact details of their customers, visitors and staff to help break the chains of transmission of coronavirus. Therefore your booking details will now be used for Test and Trace purposes.

Social distancing:

We have limited the number of people admitted to each event and seats will be left free between different household groups to ensure appropriate social distancing.

For films and performances up to and including Sunday 25 October, we have implemented a 'social bubble' system of booking online. As in the example picture below, you will see that there are seats available in bubbles of different group sizes and you will need to select the one that is appropriate for your booking. Seats that are available are shown in red and those that have already been booked, or that have been left free for social distancing, are shown in grey.

You must select a bubble which fits with your group size otherwise the system will not proceed with the booking. For example, if you try to book two seats in a bubble which is designed for four, the booking will not go through and you will need to select a bubble of two seats. If you require a bubble size which is not available, please contact the Box Office and they will assist with your booking.

The system will continue to be used in the cinema after 25 October.

We have been working hard to find the most financially viable ways to present shows going forwards and for live performances taking place from Thursday 29 October, including our pantomime, we are rebuilding our auditorium so we can increase capacity whilst still adhering to all social distancing measures. Our new seating layout will have more space between rows, the new seats will have individual arm rests, and, instead of seats being left between each booking, household groups will be kept separate using dividing Perspex screens.

Your visit:
Before your visit, please make sure you are feeling well and not experiencing any symptoms of Covid-19.

Having booked in advance and chosen an e-ticket, please either print this out or have it ready on a smartphone or tablet when you arrive at the Corn Exchange to present to our contactless scanner. You do not need to show a ticket for events at the Learning Centre or at The Base.

Please remember to bring your face covering with you as visitors are required to wear them in the building, unless you are exempt from wearing one, or if you are eating or drinking.

Drinks and snacks are available from both the upstairs and downstairs bars. As a Tier 2 venue we are permitted to serve alcohol from 30 minutes before the start of a performance to people who have a ticket for that event.

We have increased and enhanced cleaning regimes including regular fogging of our auditorium and common touch points will be cleaned regularly throughout the day.

Visitors will need to adhere to social distancing rules so please keep a suitable space between yourself and other visitors, staff members and volunteers at all times.

What happens if I am unwell or shielding?

If you are unwell with Covid-19 symptoms or have been told that you need to self-isolate so are no longer able to attend an event you have booked for, please contact the Box Office and a transfer, credit or refund for the full value of the tickets (plus the booking fee if applicable) will be offered.

The arts make a really important contribution to health and wellbeing but we know some people do not currently feel comfortable attending workshops or courses in person at the moment, or are unable to because they are shielding. We have scheduled a range of ways for you to take part with some workshops and courses taking place in person, others taking place online, or some with a choice of either option.

More information:

If you have any questions about your booking or visit, please contact our Front of House Team, either by e-mailing boxoffice@cornexchangenew.co.uk or call 0845 5218 218. Calls cost 2p per minute plus your telephone company’s access charge.