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Welcome back to the Corn Exchange, Learning Centre and The Base

Welcome back to the Corn Exchange, Learning Centre and The Base!

We are thrilled to be welcoming the community back to our buildings this autumn. The safety of our audiences, participants, practitioners, staff members and volunteers is our main priority so we have made some changes to keep everyone safe and comfortable.

BEFORE YOUR VISIT

Book with confidence:
We want you to feel confident about booking in advance for a film, screening, performance, exhibition, course or workshop. It is very important that people displaying symptoms of Covid-19 do not come to events so, if you are unwell with coronavirus symptoms or having to self-isolate, please phone the Box Office and we will arrange for your ticket cost to be credited to your account or refunded.

Tickets must be booked in advance
and we ask customers to select an e-ticket if possible. If you are unable to book an e-ticket, please speak to our Box Office team.

You must only book tickets for people in your household. If you wish to come with someone who is not in your household, they will need to book tickets in a separate transaction. This is for the purposes of Track and Trace and so that we can ensure that government guidelines are being adhered to for the safety of all of our visitors.

We will be limiting the number of people admitted to each event to ensure appropriate social distancing and will be leaving seats between each group.

If you are feeling unwell:

Please stay at home if you are displaying any symptoms of Covid-19. We would encourage you to contact 119 to arrange a test.

Masks:

Please remember to bring a face mask or covering with you as we ask that visitors wear them in the building.

WHEN YOU ARRIVE

Social distancing:
Please ensure you leave a safe distance between yourself and other customers, staff members or volunteers when joining queues or moving around the building.

Hand sanitiser:

Please use hand sanitiser on arrival and then regularly re-apply or wash your hands during your visit.

DURING YOUR VISIT

Masks:
Visitors must wear a face mask while inside our buildings, including while watching a film.

Tickets:

Tickets must be booked in advance and and e-tickets will be scanned at a contactless scanning point on entry. You do not need to show a ticket for activities in the Learning Centre or The Base as they will have a list of those who have booked.

Food and drink:

Drinks and snacks will be available upstairs from the Balcony Bar at the Corn Exchange. Honesty Café will be serving food and drink at The Base.

Making payments:

We will be asking customers to make contactless card payments where possible. Card machines will be wiped down after use if they have been used for chip and PIN.

Cleaning:

We have increased and enhanced cleaning regimes in place. Common touch points will be cleaned regularly throughout the day.

Using the lift:

If you need to use the lift, please only travel in it with members of your own household or social bubble.

Using the toilet facilities:

Please wash your hands before and after you use the facilities. Please keep your distance and allow others sufficient space to pass, especially when entering or leaving.

Leaving the building:

Please follow instructions from our team who will guide you on which exit to use.

If you feel unwell:

If you feel unwell whilst visiting, please leave the building and return to your home. If you are experiencing Covid-19 symptoms, please contact 119 to arrange a test.

If you have any questions, please do speak to a member of the team, either when you visit us, by e-mailing boxoffice@cornexchangenew.co.uk or by calling 0845 5218 218 (calls cost 2p per minute plus your telephone company’s access charge) between 10am and 4pm.