What to expect from your visit to us this spring. Updated 25/1/22
As restrictions ease, the comfort and protection of our visitors, volunteers and staff members remains our priority. We will be continuing with a range of mitigation measures, and as government and industry advice and regulations change regularly please do check back before your visit to ensure you have the most up to date information.
Face Coverings
Wearing a face covering helps to protect those around you and reduce the spread of coronavirus and, in line with government regulations, our staff members and volunteers will be wearing a face covering or visor, unless exempt.
We understand that not everyone is able to wear a face covering but, if you are, in line with government regulations, a face covering must be worn when you are in our buildings (unless you are exempt) for the protection and comfort of other visitors and also our staff members and volunteers who keep our buildings open and running. This includes when you are watching a show or film.
From 27 January, as restrictions ease, our staff members and volunteers will continue to wear a face covering (unless exempt) and we ask all of our visitors to do the same. Government guidance remains that people are advised to wear face coverings in enclosed or crowded spaces and we strongly encourage you to do so. As face coverings will no longer be mandatory, we will not be able to challenge those who choose not to wear one and we ask everyone to be kind and respectful to other visitors and our team.
Lateral flow tests
Government advice is to take a lateral flow test before mixing with people in crowded indoor spaces and we would encourage you to do so before attending a performance, film, class or workshop.
Book with confidence
It is very important that you do not attend events if you are experiencing symptoms of Covid-19 or have been told to self-isolate. Please ensure you contact the Box Office before the event start time to inform us as we are unable to offer credits or transfers retrospectively.
For tickets booked on or after Thursday 27 January 2022, we will offer to transfer your tickets or credit your Corn Exchange account with the value of your ticket.
For tickets booked before Thursday 27 January we will offer you a transfer, refund or credit to your Corn Exchange account (excluding the booking fee) as per our terms and conditions at the time of your booking.
Seating
The events in our auditorium are on sale in the standard, full capacity configuration. As a publicly funded organisation we want to ensure everyone, including those who are disabled or clinically extremely vulnerable, can attend if they wish. If you would like to come to a performance but would not be able to attend unless a space was left either side, please contact our Box Office team to discuss your booking.
Our cinema
Films in our cinema are currently being sold at reduced capacity, with a seat left either side of each booking. From Friday 11 February films will be screened at full capacity with no spaces between bookings. If you would like to come to watch a film but would not be able to attend unless a space was left either side, please contact our Box Office team to discuss your booking.
Test and Trace
If you would like to check in using the NHS Covid-19 app, we are displaying the Test and Trace QR code. Alternatively you can leave contact details with us which we be stored securely and destroyed after 21 days.
Any Questions
If you have any questions please e-mail the Box Office at boxoffice@cornexchangenew.co.uk or call 0845 5218 218 (calls cost 2p per minute plus your telephone company’s access charge).
We thank you all for your co-operation and understanding and look forward to welcoming you to the Corn Exchange soon.
