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Journey Information

Please visit the Travel page for information about parking, public transport and for useful links to help you plan your journey.

Access Information

Please visit the Accessibility page for information about the facilities at the Corn Exchange.

Box Office Opening Hours

Please note: the Corn Exchange will be closed for in person visits from Monday 3 January and will reopen on Friday 14 January. During this period the Box Office phone lines will be answered between 10am and 2pm.

Monday (phone lines only)
10am - 4pm

Tuesday
10am – 5pm

Wednesday to Saturday
10am – 7pm

Sunday (phone lines only unless a performance is taking place)
10am - 4pm

To contact the Box Office, please call 0845 5218 218 (calls will cost 2p per minute plus your telephone company's access charge).


Café and Bar

Please note: the Cafe and Bar will be closed from Monday 3 January and will reopen on Friday 14 January.

Monday
Closed

Tuesday
10am – 4.30pm

Wednesday to Saturday
10am – 10pm

Sunday
Closed unless a performance is taking place

If there is a performance in the main auditorium the bar will close at the end of the show.

updated information ahead of your visit

BEFORE YOUR VISIT

As the country moves into Plan B, the comfort and protection of our visitors, volunteers and staff members remains our priority and we have a number of mitigation measures in place.

Face Coverings
Wearing a face covering helps to protect those around you and reduce the spread of coronavirus.

We understand that not everyone is able to wear a face covering but, if you are, in line with government regulations, a face covering must be worn when you are in our buildings for the protection and comfort of our visitors and also our staff members and volunteers who keep our buildings open and running. This includes when you are watching a show or film.

Covid passes
Whilst venues of our size are currently exempt from having to ask for visitors to show Covid passes, in an abundance of caution and for the protection of our visitors, staff members and volunteers, we will be asking those aged 18 and over for proof of double vaccination status before entering the building, either via the NHS app or by showing the card you received when you had your vaccinations. Alternatively you may show proof of a negative lateral flow test taken in the 24 hours prior to your visit by showing the text or e-mail confirmation you received after logging your lateral flow result.

Book with confidence
It is still very important that you do not attend events if you are experiencing symptoms of Covid-19. If you have been told to self-isolate or are displaying symptoms of Covid-19, please contact the Box Office and we will arrange a transfer, a credit to your Corn Exchange account or a refund if you are not able to attend as long as you tell us before the event start time.

Seating
Cinderella is on sale in the standard, full capacity configuration but, in order to ensure everyone who wishes to attend feels comfortable to do so, we will be offering at least one fully socially distanced performance each week. For these we will be leaving rows empty and will be leaving spaces either side of each booking.

As a publicly funded organisation, we need to ensure everyone, including those who are disabled or clinically extremely vulnerable, can attend if they wish. If you would like to come to a performance but would not be able to attend unless a space was left either side, please contact our Box Office team to discuss your booking.

Our cinema
Films in our cinema will be sold at reduced capacity, with a seat left either side of each booking.

Booking tickets

Tickets must be booked in advance and we are asking customers to select an e-ticket if possible.
This means that your ticket can be scanned on arrival, reducing the need for contact with our staff when they check tickets. If you are unable to book an e-ticket, please speak to our Box Office team.

When You Arrive

Social distancing:
Please ensure you leave a safe distance between yourself and other customers, staff members or volunteers when joining queues or moving around the building.

Hand sanitiser:

Please use hand sanitiser on arrival and then regularly re-apply or wash your hands during your visit.

During Your Visit

Making payments:
We will be asking customers to make contactless card payments where possible. Card machines will be wiped down after use if they have been used for chip and PIN.

Cleaning:
We have increased and enhanced cleaning regimes in place. Common touch points will be cleaned regularly throughout the day.

Using the lift:

If you need to use the lift, please only travel in it with members of your own household or social bubble.

Using the toilet facilities:

Please wash your hands before and after you use the facilities. Please keep your distance and allow others sufficient space to pass, especially when entering or leaving.

Leaving the building:

Please follow instructions from our team who will guide you on which exit to use.

If you feel unwell:

If you feel unwell whilst visiting, please leave the building and return to your home. If you are experiencing Covid-19 symptoms, please contact 119 to arrange a test.