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Handy Tips: Collecting contact information for Test and Trace

In accordance with Government regulations, sectors including leisure, entertainment and hospitality venues and therefore the Corn Exchange Newbury, are now legally obliged to have a system in place to request and record contact details of its customers, visitors and staff to help break the chains of transmission of coronavirus.

In compliance we have registered with the NHS Test and Trace service and you will find QR posters around the buildings. You will need to download the NHS COVID-19 app, which will then allow you to quickly and easily ‘check in’ to our venue by scanning the code. The information stays on the user’s phone. By doing a ‘check-in’ you do not have to do anything further or provide your contact details as part of our customer and visitor logs, although you may be asked to show your ‘check in’ screen on your phone.

If you are unable to access or use the NHS COVID-19 app, we require you to log your name and contact number with our front of house or bar staff. Storage of your data will be in line with GDPR and will be appropriately ‘disposed’ of in 21 days. It will strictly only be used for Test and Trace purposes to help stop the spread of COVID-19; it will not be used for any other purpose.

If you have booked tickets for a performance or film, your booking details will now be used for Test and Trace purposes and therefore you do not need to ‘check in’ via the NHS COVID-app, unless you wish to do so for your own purposes, or log your details with our staff. You may be asked to show your tickets at any time during your visit.

The Corn Exchange Newbury takes its responsibility to assist with Test and Trace extremely seriously and we urge all of our customers to comply with our Test and Trace procedure.

In our café bar areas, we must refuse entry and service to anyone who does not comply with our Test and Trace system and who refuses to check in or provide contact details.

Providing false details compromises the intentions of the scheme and puts our visitors at risk. We therefore reserve the right to refuse re-entry to anyone who intentionally provides false information.

If you have any questions or concerns, please ask to speak with our Duty Manager.

NHS Test and Trace is a key part of the country’s ongoing COVID-19 response. If the government can rapidly detect people who have recently come into close contact with a new COVID-19 case, they can take swift action to minimise transmission of the virus. This is important to help avoid further societal and economic restrictions, including local lockdowns, and will allow us to return to a more normal way of life. Details of the ‘NHS Test and Trace’ programme are available in the Government’s guidance NHS Test and Trace: how it works.

We thank you for your cooperation in our efforts to keep our visitors safe.